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Warranty's & Guarantees
Bali Huts
Brisbane Thatch and Decks gives a 5-year installation workmanship guarantee and 20 years on frame and Coppers Log Posts against weather and white ants. Als we do not give a warrantee that the Coppers Logs will not split. The Coppers Logs does crack but it is only cosmetic and not structural.
As Alang-Alang Thatch is a natural product we can only give a 5-year warranty on Bali Thatch, although it will easily last twice as long.
Warranty is voided if thatch is damaged due to plant materials eg: trees and bamboo growing next to and over the Balinese Thatch thus rubbing against the thatch due to the movement caused by wind and storms. Warranty is voided if plant material was allowed to accumulate on top Balinese Thatch and was not removed thus not permitting Balinese Thatch to drain and dry naturally.
Although Bali Thatch is very resilient and will withstand big storms very well the warranty does not cover severe weather conditions eg. Large hail, massive storms and cyclones.
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African Cape Reed Gazebo's
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Please Note there is no Warranty's on African Cape Reed Thatch Tiles. The African Cape Reed only last 5 to 7 years depending on the amount of rain we getting in the particular period. Other factors that is totally out of our control is the tiles spacing and the roof pitch. We simply offer a rethatching service but we do not install new African Cape Reed Gazebo's.
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Shingle Huts
There is also No Warranty on Shingles - The Quality of the shingles is not what it use to be so we can not give a warrantee on the shingles itself. We do however Guarantee our workmanship for 5 years plus frame and post for 20 years.
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Smart Thatch
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There is a 20 year manufactures Warranty on ReNa-Thatch that we branding as Smart Thatch.
The manufactures ensures us that the product will last up to 50 years.
Brisbane Thatch and Decks guarantee our workmanship for 6 years although we have done repairs for free on Huts that is older than 10 years on reasonable circumstances. We Guarantee our CCA treated timber frames for 20 years.